Frequently Asked Questions (FAQs)
cWhat courses do you offer?
You can view the list of our courses at www.dnasysacademy.com/all-courses
What is the mode of learning?
It is online.
Do I need to visit anywhere to take the course?
No, you can take it from any device with an internet connection.
Is there any specific time to take the course modules?
No, the modules are self-paced. You can learn the module at your convenience.
What is the course duration?
12 weeks.
Can I complete the course earlier than 12 weeks?
Yes, you can.
I am a busy working professional; can I take this course?
Yes, more than 80% of our course participants are working. The course modules are completely self-paced. So, you can finish the course at your own pace and time.
I am a student at present; can I take this course along with my studies?
Yes, you can take it with your studies.
Can I take your courses in any country?
Yes, our courses are online, based on ICH-GCP and applicable regional regulatory guidelines. You can take them from any country. At present, students from 80+ countries are part of our courses.
When will I get access to the course after fee payment?
It generally takes up to 48 hours to email you the course login credentials.
What if I don’t get course login details within 48 hours of enrollment?
Contact us via chat or email.
How will the course modules delivered to me?
We will email you the course login access details for our learning portal. You can log in any time after that to take the modules.
Can I enroll and take 2 or more courses at a time?
Yes, you can.
Can I access the course modules after course completion?
Yes, you can. You get lifetime access to the course modules.
How much time I have to invest on a daily basis to complete a course?
It entirely depends on the participant to participant. You need approximately 40 to 60 hours of effort to complete a course.
In which language will the courses be offered?
English
What if I am unable to understand any topic in the course?
You can mail all your queries along with your enrollment number directly to admin@dnasysacademy.com
We will forward your query to a concerned faculty. You will get a response within 24 hours.
What if I have trouble logging in during course access?
You can email us at admin@dnasysacademy.com
We will resolve your query within 24 hours.
What if I forget my password?
You need to contact us via chat or email. You will get it within 24 hours.
What is the cost of your training programs?
The course fee is mentioned on the respective course page.
How can I pay the fee?
To enroll in a course, visit the link: HOW TO ENROLL
Is there any separate fee for the exam and certificate?
No, the course fee includes the exam fee and certificate.
Is my payment secure if I pay it online?
Absolutely, we accept payments through one of the most secured and globally used payment gateway “PayPal”. Your payment is completely secured with us.
What if I don’t have a PayPal account?
You don’t need to have a PayPal account to pay via PayPal. You can pay with your card or net banking as a guest.
Alternatively, you can create a PayPal account (if required) during payment. It will hardly take 5 minutes of your time.
How will I get the fee receipt?
You will get a system-generated receipt via email soon after the fee payment.
What if I am unable to pay via PayPal?
You can contact us via chat or email us at admin@dnasysacademy.com
Can I pay the fee in installments?
Yes, you can pay the fee in two installments. To pay the fee in installments, you need to contact us at admin@dnasysacademy.com
What if I am unable to complete the course within 12 weeks?
In that case, you can ask for an extension (before the date of completion) by dropping us an email at admin@dnasysacademy.com
What if I am unable to ask for an extension before the date of completion?
In that case, you have to re-enroll yourself in the course.
Will there be any examination?
Yes, you need to attempt an online exam after going through the course modules and submit it to us for evaluation.
What do I have to do to take the examination?
You need to email us from your registered email address to get exam access.
How will the examination be conducted?
Once you are through with the course modules and want to take the examination, you just need to drop us an email to get access to the exam. A request to take the online exam can be forwarded at any point in time.
What type of question will be covered in the exam?
The exam will comprise of Multiple Choice Questions (MCQs), Subjective Questions, and Case Studies.
How much time will I have to finish the exam?
The exam is self-paced. So, you can start and finish at your own pace.
How many exams are there?
There will be a single exam at the end of each course.
What are the passing marks?
40% in the individual sections.
Can I submit the exam before the course completion date?
Yes, you can.
What if I am unable to successfully complete the exam on my first attempt?
Generally, it doesn’t happen. If you go through the modules, you can easily clear the exam. But still, if you are unable to clear it in your first attempt, you will get a second chance to do so.
Is there any fee for the second attempt?
No, there is no fee.
What will I receive after the successful completion of this course?
You will receive a duly signed Certificate of Successful Completion along with a Performance Card.
When will I receive the certificate and performance Sheet?
We generally take up to 14 working days to evaluate you and issue a Certificate of Completion with Performance Sheet after submission of your exam.
How will the certificate be delivered to me?
A print-ready Certificate of Completion will be issued through email upon successful completion.
Can I view the sample certificate that I will receive after completion?
You can view the sample certificate of each course on their respective course page.